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FAQ   Frequently Asked Questions

A guide app is a mobile app created primarily for tourist destinations, attractions, museums and the like. The app is a tool for visitors to independently explore what a place has to offer and the stories they want to tell.

The idea for the app developed from a traditional audio guide into a more technically advanced product, which is engaging while remaining easy to use. Learn more about the functionality of our guide apps.

An app is an application that you download to your phone or tablet, via e.g. the Apple store or Google Play. Once downloaded, the app can be accessed and used offline. A web app on the other hand is used through the web browser and while it doesn’t require downloading, it requires access to the internet.

There is no official limit to how many guides you can have in an app. You can add more guides as you go along.

Yes, when you become an OnSpotStory customer you receive a link to detailed statistics, showing you how the app is being used. Learn more about statistics.

By 360° content we are referring to videos or photos taken with wide-angle lenses that are then stitched together. You can scroll around a 360° photograph or video to see a different part of the it.

OnSpotStory PLUS is an all-inclusive solution that replaces the traditional audio guide device with a modern smartphone. With the PLUS device visitors can enjoy your guide(s) without having to download an app or use their own mobile phone.

Because all the data is stored on the PLUS unit, the venue doesn’t need to have perfect Wi-Fi. The unit is locked so that it will only with your guides – this way the visitor won’t go astray.

CMS, short for content management system, is a computer application in which you can modify, add and administer digital content. Generally, a CMS supports multiple users, making it a collaborative environment. 

When you become an OnSpotStory client, we’ll provide you with a login and password for the OnSpotStory CMS. This tool allows you to easily upload and edit all the information in your guides using your own computer.

Augmented reality, AR for short, is a technology that enables overlaying additional information such as sound, video or graphics, onto a physical object or real-world environment.

By using the smartphone’s camera and holding it up to a specific object, text or image, the user is shown another layer of information. This could be behind the scenes material or complementary images showing how a place looked in another era. With the augmented reality function, you can activate spaces or bring 2D and 3D animation into the room. Read more

In basic terms, APIs (Application Programming Interface) allow applications to communicate with one another. In other words, an API is the messenger that delivers your request to the provider that you’re requesting it from and then delivers the response back to you. Read more

Do you have another question?

Don’t hesitate to get in touch.